Free Shipping Conditions

1. Scope of Application

Free shipping will only apply to orders with a delivery destination within the Spanish mainland and a total amount equal to or greater than €300 (VAT included). This condition will apply exclusively to the Standard Home Delivery service.

2. Exclusions
Orders with a delivery destination outside the Spanish mainland (Canary Islands, Balearic Islands, Ceuta, and Melilla), as well as those requiring additional delivery services other than Standard Home Delivery (e.g., upstairs delivery, assembly, or installation), are excluded from the free shipping promotion.

3. Order Rejection
If the customer refuses delivery of the order to the shipping agency and disregards it, they will be required to cover the initial shipping costs as well as the return costs of the goods to VAUKURA's facilities.

VAUKURA is not responsible for the total or partial loss of the order once it has been refused by the customer to the carrier or transport agency at the time of delivery.

4. Order Reshipment
If the customer later expresses the desire to receive the previously refused order, they must first pay the shipping costs for the new delivery.

5. Returns
If the customer requests a return of the order, the transportation costs arising from such return will not be free of charge and must be fully covered by the customer.