Shipping Conditions
Shipping costs will be included in the final price of your order and will update automatically as you add products and quantities. Before confirming the order, you will be able to see all charges in the shopping cart.
The shipping cost may vary depending on the volume, weight, and delivery address.
IMPORTANT: The standard door delivery service does not include delivery to your home’s interior, either during delivery or pickup; the customer must handle this. The courier may voluntarily help bring the goods inside (this is entirely voluntary and not the responsibility of Vaukura or the delivery company). Assembly is also not included.
Shipping Methods:
The estimated delivery date on the product page is approximate and only applies to mainland Spain.
Stock shortages may occur, resulting in longer delivery times, which will be communicated to the customer, who may cancel the order and receive a full refund.
For shipments to the Canary Islands, the DUA customs fee must be paid by the customer.
Customers may also pick up their orders from our facilities in Casarrubuelos, Calle Roma, s/n, 28977 (Madrid), after receiving confirmation that the order is ready for pickup.
Pickup hours are from 14:00 to 16:00, Monday to Friday.
IT IS ESSENTIAL TO PROVIDE YOUR ORDER NUMBER FOR PICKUP. OTHERWISE, THE GOODS CANNOT BE DELIVERED. PLEASE PROVIDE THIS NUMBER TO YOUR TRANSPORT AGENCY IF YOU ARE SENDING ONE.
Shipping Address:
Special Home Conditions:
The shipping cost may vary depending on the volume, weight, and delivery address.
IMPORTANT: The standard door delivery service does not include delivery to your home’s interior, either during delivery or pickup; the customer must handle this. The courier may voluntarily help bring the goods inside (this is entirely voluntary and not the responsibility of Vaukura or the delivery company). Assembly is also not included.
Shipping Methods:
Standard Home Delivery: Delivery to the main entrance of your building or house.
Premium Home Delivery: Two people deliver the order to the room of your choice. Includes a scheduled appointment. Does not include assembly or disassembly.
Pickup at Our Facilities: Free of charge at C/Roma s/n P.I. Puerta de Madrid, Casarrubuelos, C.P: 28977 (Madrid).
Order and Delivery Times:
Orders will be delivered to the address designated by the customer through our courier company. The order is considered delivered once the customer signs the delivery receipt.
Order preparation time is 24h from receipt. Delivery times from warehouse dispatch are as follows:
Order preparation time is 24h from receipt. Delivery times from warehouse dispatch are as follows:
Spain (Mainland):
Standard Shipping: 24–48 business hours
Premium Shipping: 3–7 business days
Balearic Islands, Ceuta, and Melilla:
Please check rates and delivery times with our agents
Estimated Standard Shipping: 5 business days
Canary Islands:
Please check rates and delivery times with our agents
Estimated Standard Shipping: 15 business days
Portugal:
Estimated Standard Shipping: 3–5 business days
The estimated delivery date on the product page is approximate and only applies to mainland Spain.
Stock shortages may occur, resulting in longer delivery times, which will be communicated to the customer, who may cancel the order and receive a full refund.
For shipments to the Canary Islands, the DUA customs fee must be paid by the customer.
Customers may also pick up their orders from our facilities in Casarrubuelos, Calle Roma, s/n, 28977 (Madrid), after receiving confirmation that the order is ready for pickup.
Pickup hours are from 14:00 to 16:00, Monday to Friday.
IT IS ESSENTIAL TO PROVIDE YOUR ORDER NUMBER FOR PICKUP. OTHERWISE, THE GOODS CANNOT BE DELIVERED. PLEASE PROVIDE THIS NUMBER TO YOUR TRANSPORT AGENCY IF YOU ARE SENDING ONE.
Shipping Address:
The autonomous cities of Ceuta and Melilla and the Canary Islands are EU territories with special tax regulations. Deliveries to these areas require customs clearance. Customer invoices are tax-exempt (no VAT). Customers must pay the import clearance and any applicable tax (IGIC in the Canary Islands, IPSI in Ceuta and Melilla) upon receiving the order. Export clearance is covered by VAUKURA and is included in shipping costs.
We ship to other countries upon express request via info@vaukura.com or +34 916 658 047.
For companies operating in other EU countries with a valid intra-community operator number, invoices are VAT-exempt. This also applies to companies based in Spain operating across the EU.
Product Weight and Volume:
We ship to other countries upon express request via info@vaukura.com or +34 916 658 047.
For companies operating in other EU countries with a valid intra-community operator number, invoices are VAT-exempt. This also applies to companies based in Spain operating across the EU.
Product Weight and Volume:
Shipping costs for large items will be higher than for smaller items, even if the delivery address is the same. For example, an armchair will incur higher shipping costs than a dining chair.
Special Home Conditions:
Special home conditions apply only to premium deliveries. Vaukura offers bulky items that may be difficult to access in certain homes. The delivery company will not perform high-rise deliveries (e.g., via building facades or interior courtyards), nor will they use pulley systems to deliver the order. It is the customer’s responsibility to ensure the items can be delivered to and fit inside the intended space. If delivery cannot be completed due to these conditions, the customer may request order cancellation, but return or delivery costs will be the customer's responsibility.
If a customer rejects the order and refuses to accept it from the delivery company, they must bear the shipping costs and the return costs to our warehouse. VAUKURA is not responsible for lost orders that are refused at the time of delivery. If the buyer later requests delivery, they must pay for the new shipment.
No deliveries or shipments are made on weekends or holidays. VAUKURA is not responsible for delays beyond its control, which are the responsibility of the transport agency. Any related claim should be made directly to the shipping company.
If a customer rejects the order and refuses to accept it from the delivery company, they must bear the shipping costs and the return costs to our warehouse. VAUKURA is not responsible for lost orders that are refused at the time of delivery. If the buyer later requests delivery, they must pay for the new shipment.
No deliveries or shipments are made on weekends or holidays. VAUKURA is not responsible for delays beyond its control, which are the responsibility of the transport agency. Any related claim should be made directly to the shipping company.
